Buy Direct
by Molly Tschida
The lure of the Internet is its ability to offer consumers
direct access to information, goods and services.
Several new e-health companies hope to capitalize on that
appeal by offering consumers online healthcare purchasing
power. Vivius and HealtheCare, both based in Minneapolis,
and Portland, Ore.-based MyHealthBank are poised to bring
online defined contribution plans to consumers in the next
few months.
The companies are stacked with veteran managed care and technology
executives and are backed by substantial venture capital.
Although virtually no employer offers defined contribution
healthcare plans, the new companies believe the Internet has
the power to finally speed the concept, in which employers
give employees a fixed amount of money that they use to buy
insurance and pay providers directly.
Providers will have the opportunity to set their own rates
and market themselves directly to patients. As consumers become
more selective and cost-conse to shop for physicians and will
be able to view provider-specific cost, quality and patient
satisfaction information. HealtheCare has partnered with an
e-health company that will read claim streams, lab results
and patient histories to generate quality reports on participating
providers.
MyHealthBank, which announced its arrival last month by securing
$3 million in its first round of financing, allows employees
to supplement their employers' fixed contribution with contributions
of their own.
Dave Sanders, M.D., MyHealthBank founder and CEO, says physicians
will have an opportunity to market themselves more effectively
than in the past. An internist who has an interest in treating
low back pain, for example, could market himself just that
way.
"What doctors want is a direct relationship with their
patient," he says. "When the patient becomes the
payer, you become highly incentivized to serve the consumer."
Vivius, which launched its site last month after securing
$11.5 micians in its network July 1 and will launch a test
pilot in Kansas City, Mo., in September. Vivius hopes to enroll
100,000 consumers in 2001.
Signing up a large number of providers is crucial to the
success of all three companies, as their revenue comes from
taking a portion of payments to providers. All three say they
have had discussions with a number of employers.
John Erb, vice president with the insurance brokerage and
consulting firm Arthur J. Gallagher in Boca Raton, Fla., says
a number of his clients are thinking about defined contribution,
but it is unlikely any will make a move until the economy
takes a downward turn.
"I don't think the market is right for it right now,"
he says. "It's hard to whine and complain about healthcare
costs when companies are making record earnings."
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